Choice guidance for pension: are online tools alone enough?
Abstract
Offering choice guidance through an online tool is seen as a promising way to provide personalised support to large groups of pension participants. However, it is not yet clear if online tools lead to participants making the same retirement choices as they would with a pension advisor and whether participants understand the financial consequences of choices made using online guidance. We investigated the sufficiency of online tools by comparing participants who went through an online tool independently, in a group session or in a 1-on-1 conversation with a financial advisor.
Journal
Netspar
